Anyone who has used our company before has met and had the opportunity to work with some of our technicians. These Technicians are the face of John Baethke and Son Plumbing. However there are many people who work behind the scenes who you’ll more than likely never meet. These people are the ones that make our days run smoothly and efficiently not only for our sake, but all of our customers as well.
When you first give us a call, your first experience will be with one of our dispatchers (Barry or Tyler). Not only are they going to do their best to get you on the schedule as quick as possible, but they also relay all of the information to the technicians, so the techs can get to you as soon as possible and focus on the actual plumbing issues in your home. These dispatchers are in fact vital to the operation of this company not only in regards to scheduling, but they’re versatile in the office. Aside from scheduling Barry handles all of our invoicing. Without his expertise we wouldn’t be able to pay for or receive any of the parts that we need on a daily basis. As for Tyler, he handles most of the customer relations. Everything from scheduling, to writing proposals for the techs and even these articles you’re reading in this newsletter.
Now the office more or less handles the day to day operations, but if it wasn’t for Bill, the office and the techs wouldn’t be able to do their jobs and make things run smoothly. Bill is our warehouse manager and does a wide variety of things. He is constantly working, and without him our trucks wouldn’t be fully stocked as well as our warehouse. Not only that, but all of our technicians are constantly calling him for pricing on specialty parts and time frames as to when we will be receiving the parts. On top of all that Bill still finds time to go help out on larger jobs when our guys need an extra hand. We always joke with bill asking him where he sleeps here in the office at night because it seems like he’s always here. Early in the mornings he even takes all of our trucks out and fills them up with gas as well as keeping them clean and tidy.
A lot of customers will never get the chance to meet Bill, Barry or Tyler, but without everything they do day in and day out our technicians would never get anything done and you as the customer would not be very happy. Lastly we have three little friends here in our office who help us all get through the day. Chances are you’ve probably heard Olivia or Zari barking when you call the office. Barry has been bringing these two westies in everyday for the past ten years. Also John and his wife just adopted a new rescue dog named Livingston. All of these dogs being here is great and surely brightens up our day.
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